Privacy Policy

KenEi Health is a Nigerian digital health platform that connects patients with licensed healthcare professionals and verified pharmacies for telemedicine consultations, appointment booking, medication ordering, and AI-assisted health guidance.

We collect the following categories of information:

• Account information — your name, email address, phone number, date of birth, gender, and profile photo when you create an account.
• Health and medical information — symptoms, medical history, consultation notes, prescriptions, test results, and other information you or your healthcare provider share through the Services.
• Payment information — transaction details processed through our payment partners. We do not store your full card details on our servers.
• Device and usage information — device type, operating system, IP address, app interactions, and log data that help us keep the Services secure and improve them.

We use your information to:

• Provide healthcare services — connecting you with doctors, pharmacists, and specialists;
• Facilitate appointments, consultations, prescriptions, and medication delivery;
• Process payments and send transaction confirmations;
• Send appointment reminders, service updates, and (with your consent) marketing communications;
• Improve the safety, reliability, and quality of our Services, including our AI features;
• Comply with legal and regulatory obligations.

We never sell your personal or health data. We share information only:

• With healthcare professionals and pharmacies you choose to engage, so they can provide you with care;
• With service providers (such as payment processors, cloud hosting, and delivery partners) who act on our behalf under strict confidentiality obligations;
• When required by law, a court order, or a competent regulatory authority;
• With your explicit consent in any other circumstance.

Health information is sensitive personal data. We collect and process it only with your consent and only to the extent necessary to provide your care. You may withdraw your consent at any time, although doing so may limit our ability to provide some Services to you.

We protect your information using industry-standard measures, including encryption in transit and at rest, access controls, and regular security reviews. While no system is completely immune to risk, we work continuously to safeguard your data and will notify you and the relevant authorities of any breach as required by law.

We keep your information only for as long as your account is active or as needed to provide the Services, resolve disputes, and meet legal, regulatory, and medical record-keeping requirements. When information is no longer needed, we securely delete or anonymise it.

In line with the Nigeria Data Protection Act (NDPA) 2023, you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your data, subject to legal retention requirements;
• Withdraw consent to processing at any time;
• Object to or restrict certain processing, and request data portability;
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC).

To exercise any of these rights, contact us using the details below.

Our Services are not directed at children under 18. Minors may only use the Services through an account managed by a parent or legal guardian. We do not knowingly collect personal data from children without verified parental consent.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the Services or by email and update the "Last updated" date above. Your continued use of the Services after changes take effect means you accept the revised policy.

If you have questions about this Privacy Policy or how we handle your data, reach us at: